“BWB Technologies have always gone above and beyond as our suppliers. They produce reliable and robust instruments that we are pleased to market and they provide excellent support whenever required.”
Testimonials and reviews such as the above reflect BWB’s ongoing commitment to offering excellent customer service.
We have a worldwide team of flame photometry experts who provide our customers with quick responses, doing their best in every situation to resolve any problems the customer is facing. Whether that be from a sales, or technical support perspective or even designing a brand new product, for example, we’ve recently worked in partnership with a customer to develop a brand new product for their exacting requirements.
This commitment extends to the wider BWB team, during our distributor application process, we ensure that any potential distributors are assessed for their values and level of customer service, ensuring that our ethos and push to excel in this area is carried throughout our network. We also put steps in place to ensure that our partners continue to prioritise this, evaluating touch points with customers before and, more importantly, after the sale to ensure every step of the process is as it should be.
We also love getting feedback from clients, all of our greatest developments have come from listening to our customers. We have some really exciting projects in development that have stemmed from feedback submitted by clients and we’re very keen to hear from anybody that has a new idea or improvement concept.
Examples of previous ideas submitted include;
“I need to link the Flame Photometer to a LIMS system.”
“We're running hundreds of samples every day, can you offer sample automation?”
“The IL 943 is no longer supported and we need a modern alternative to replace it with.”
“Can you offer the ability to print via a receipt printer?”
“We're running a high-end pharma lab in line with stringent legislation and require an instrument that offers login and user tracking capabilities”
“We need an instrument to analyse Sodium and Potassium in a continual flow process line operating 24/7”
“Can you allow me to upload our company logo for use in PC generated reports”
You can submit your idea by visiting our new ideas page.
You can also contact our team about any flame photometry needs you have by clicking here.